Frequently Asked Questions (FAQs) – Flexing Style Store
1. What kind of store is Flexing Style Store?
Flexing Style Store is a print-on-demand (POD) store. Every product is made specifically for you after an order is placed. We offer apparel, shoes, and home décor items designed to help you express your personal style.
2. Where do you ship to?
We offer worldwide shipping and deliver to most countries around the world.
3. How long does it take to process my order?
Our production times are:
- All products: 3–5 business days
- Shoes: 5–7 business days due to additional production steps
4. How long does shipping take?
After your order ships, delivery usually takes 7–15 business days, depending on your location and local courier services. Shipping times are estimates and do not include weekends or holidays.
5. How much does shipping cost?
Shipping costs are calculated at checkout based on your location, the number of items ordered, and the selected shipping method. We may occasionally offer free shipping promotions.
6. Will I receive a tracking number?
Yes. Once your order ships, you’ll receive an email with a tracking number so you can follow your package’s journey. If you don’t receive tracking details within 7 business days after ordering, please check your spam folder or contact us.
7. Do you charge customs fees or import taxes?
Customs duties, import taxes, or VAT may be applied by your country for international orders. These fees are not included in product prices or shipping fees and are the responsibility of the customer.
8. What payment methods do you accept?
We accept secure international payment options, including PayPal and major credit/debit cards (Visa, MasterCard, American Express, Discover). All payments are processed in USD.
9. Is my payment information secure?
Yes. All payments are processed through secure, encrypted payment systems. We do not store your full payment or card details.
10. Can I cancel or change my order?
Order cancellations must be requested within 12 hours of placing the order. Once an order enters production, it cannot be changed or canceled.
11. Do you accept returns or exchanges?
Because all items are made to order, we do not accept returns or exchanges for change of mind, incorrect size selection, or buyer’s remorse.
12. When am I eligible for a return or refund?
You may qualify for a return or refund if your item arrives damaged, is defective, or if you received the wrong item, size, or design. Requests must be submitted
within 7 days of delivery with photo or video evidence.
13. How long does it take to receive a refund?
If approved, refunds are issued to the original payment method and usually appear within 5–10 business days, depending on your bank or payment provider.
14. What if my package is marked as delivered but I didn’t receive it?
Please check with neighbors or your local post office first. If the issue continues, contact us and we’ll assist you with next steps.
15. What happens if my package is delayed or lost?
If your order has not arrived within 30 business days, please contact us. We will investigate and work with you to find a suitable solution.
16. What if I entered the wrong shipping address?
Please double-check your shipping details before placing an order. We are not responsible for packages delivered to incorrect or incomplete addresses.
17. How can I contact Flexing Style Store?
If you have any questions or need assistance, please contact us:
Email: [email protected]